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Assistant General Manager

Company Name:
Boston Market
## Job Description
Assistant General Manager
Purpose of the position: To assume overall responsibility of restaurant operations in general manager's absence. Build store profitability by following established procedures. Operate and ensure compliance with prescribed policies and practices. Assist with the recruitment and training of restaurant employees. Participate in building brand image in the local community.
Essential Duties and Responsibilities:
Ensure Boston Market restaurant guests and catering customers are served properly and in a timely manager. Investigate and resolve customer complaints regarding food quality or service when general manager is absent. Uphold sales and service techniques to ensure a great guest experience
Assist in the development and recruitment of restaurant employees
Monitor employee performance and training
Maximize profit by controlling P&L; items
Order food, equipment, and supplies while maintaining ofc procedures
Implement general manager plans to meet sales objectives
Maintain appropriate employee records/documentation to ensure company is compliant with local/federal agencies. Follow established human resource procedures.
Direct the cleaning of the dining areas and the washing of kitchen utensils, and equipment to comply with QSC and government sanitation standards.
Monitor the actions of employees and patrons on a continual basis to ensure the personal safety of everyone
## Job Requirements
Job Qualifications:
Able to run a shift in general managers absence with integrity, honesty, and knowledge while promoting the culture and values of Boston Market
Strong customer service skills
Understanding of restaurant operations, financials, and control systems
Ability to develop crew members within their store
Strong organizational skills
Basic computer skills
Bachelors Degree or equivalent work experience preferred
Relationships/Contacts:
Interacts daily with external guests as well as working alongside management team and crew members. Frequent contact with area managers, director of operations, HR professionals, and various field support and support center personnel.
Working Environment
Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more
Move throughout the restaurant for extended periods of time (up to 10-12 hours per day)
Move 50 lbs. for distances of up to 10 ft.
Balance and move up to 25 lbs. for distances of up to 50 ft.
understand and respond to team members' and guests' requests in a loud environment
Perform basic math and understand finances and cost management
Bend, stoop and reach in order to load and spit chicken, stock shelves, serve customers and clean the store
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Boston Market reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.

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